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Handling Angry Callers | Online Call Center Agent Soft Skills Part 3
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Controlling Talkative Callers | Online Call Center Agent Soft Skills Part 15
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Active Listening Exercises | Online Call Center Agent Soft Skills Part 20
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7 Tips for Effective Communication | Online Call Center Agent Soft Skills Part 1
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How to Ask Probing Questions | Online Call Center Agent Soft Skills Part 23
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How to Put Callers on Hold | Online Call Center Agent Soft Skills Part 9
