Clienteling, by HotWax Commerce, empowers sales associates by giving them a 360 view of their customers at their fingertips to enhance customer engagement and in-store personalization.
1. Enriched Customer Profile
Allows fast access to customer email, phone number, date of birth, wish list, purchase history, style preferences, preferred payment method (encrypted), loyalty status and points balance, and much more.
2. In-store personalization
Sales associates can make personalized recommendations to an in-store shopper based on the previous purchase data and recent browsing history.
3. Cross-sell & up-sell
Associates can sell more by upselling customers by looking at their online carts and past purchases to suggest items for in-store purchases.
4. Detailed Product Information
Associates can easily view what’s available to sell throughout the enterprise. Access to detailed product descriptions allows them to become product specialists and educate the customer about the products and also make relevant recommendations.
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