Store App–Klarna for Business icon

Store App–Klarna for Business

5.8.7 for Android
3.0 | 50,000+ Installs | Reviews

Klarna Bank AB (publ)

Description of Store App–Klarna for Business

Available for our partners using Virtual Shopping, the Store App allows store teams to connect with online shoppers.
🥇 Bring the best of in-store online and create experiences that convert. Reach shoppers wherever they are, whether shopping online from the office or from the couch. Help them out when they need it, give them personalized advice and boost your sales.
💬 Share your expert recommendations via Messaging and Video Chat. Go available to accept incoming requests from online shoppers, and chat via text or video. Show off how the products really look, and see what they've been looking at to tailor your recommendations.
🛒 Give shoppers confidence to checkout. Answer questions, show shoppers what they're interested in before they buy, and find other products they'll love. That's how you'll give shoppers the confidence to make the purchase.
👥 Keep in touch with shoppers. It doesn't have to end after one chat! Invite them to join your exclusive Contacts. Keep the conversation going, send them updates, and more recommendations. Set reminders to make it easy to know when it's time to follow up.
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✨ What is Klarna Virtual Shopping? ✨
Virtual Shopping connects people with people. Shoppers that use Virtual Shopping say their favorite part of the experience is the human connection it creates. Merchants can give shoppers that in-real-life experience by bringing the human element online, using brand experts to inspire shoppers and give them confidence to make purchase decisions. Virtual Shopping empowers brand experts to bring their authenticity and expertise beyond the walls of their local store to millions of shoppers online.

What's New with Store App–Klarna for Business 5.8.7

The latest version of the Store App focuses on improvements to the Contacts list. Now you can organise and personalise your Contacts by adding custom tags, as well as having dynamic tags for quick insights into metrics such as recent activity and total spend.

Information

  • Category:
    Shopping
  • Latest Version:
    5.8.7
  • Updated:
    2023-11-20
  • File size:
    153.6MB
  • Requirements:
    Android 7.0 or later
  • Developer:
    Klarna Bank AB (publ)
  • ID:
    com.usehero.hero
  • Available on:
Reviews
  • avatar
    I think this app is a brilliant idea... If only it worked as advertised.. I've been using this app for the past few days. I am not getting any sound notification coming through when there is a chat available.. If my phone is locked I will never know if there is a customer or not until I unlock the phone and check my notifications.. When I finally accept the chat the app says connecting and freezes, then I must force close the app and restart by which point the customer is gone. Unusable!
    2020-10-07 05:12
  • avatar
    Terrible app. Never loads chats & sales don't always poll. Not to mention how much battery this one app drains. Unfortunately the retail company I work for thought this app would be a good way to talk to customers through lock down. Honestly worse decision they could have mad if I'm being honest. Support on the app is none existent and always have the same generic responses from them when it does not work. If your a company looking to use this for your staff & customers, look elsewhere.
    2020-08-21 01:42
  • avatar
    Not good
    2020-06-22 08:00
  • avatar
    After repeated issues with the app, and multiple reinstalls, support just ask me to update. If I've had to reinstall multiple times I would be on the most up to date version of the app... It seems to be more unreliable as time goes on, I am forced to use this app while working from home but it is incredibly disappointing, and I wouldn't recommend other companies using Hero's services.
    2020-06-01 02:52
  • avatar
    Disgusting app. Freezes all the time
    2020-04-17 04:56
  • avatar
    The app needs a lot of work !
    2020-04-13 08:33