Front Office S.O.P

Description of Front Office S.O.P

FRONT OFFICE RECEPTION
GUEST CHECK-IN
GROUP CHECK-IN
GUEST ROOM CHANGE/MOVE
GUEST CHECK-OUT
FRONT OFFICE CASHIER
INQUIRIES & MESSAGES
GUEST RELATIONS OFFICER/ASST MANAGER
VIP ARRIVAL & CHECK-IN
CONCIERGE
CONCIERGE CHECK-IN DUTIES
CONCIERGE CHECK-OUT DUTIES
GROUP LUGGAGE HANDLING
CONCIERGE ROOM CHANGE DUTIES
COMMUNICATION BOARD
DOORMAN & PORTER
GUEST LUGGAGE STORAGE
HOTEL VEHICLE MAINTENANCE
HOTEL VEHICLE OPERATION
SHIFT START
LOST & FOUND
GUEST COMPLAINTS HANDLING
WALK-THROUGHS
DAILY ROOM INSPECTION
VIP GUESTS
GROUP ARRIVALS
FOLIO CHECKING & SKIPPER HANDLING
GENERAL MAINTENANCE & REPAIR
GUESTS’ ITEM STORAGE
GUEST ROOM DOUBLE-LOCKING
SAFETY DEPOSIT BOX BREAKING
CLINIC & MEDICAL SERVICE
ACCIDENT / INCIDENT HANDLING
GUEST PROPERTY LOSS / DAMAGE HANDLING
GUEST ROOM MISSING ARTICLE ALLEGATION
DISTURBANCE & DISPUTE
FIRE ALARM & REPORT