BPO - Business Process Outsourcing

Description of BPO - Business Process Outsourcing

This is an application designed by 'Prasenjit Das' for candidate who are interested in BPO.
where BPO is one of the major industries of the country's economy. This application was designed keeping in mind the feedback we got from scores of candidates who got selected and rejected in the interviews. To make the process of getting Jobs in BPO Industry easier we launched this App
If you want to know about BPO then you are in the Right Place. In this app you can learn BPO from freshers to Advance Level.
App content :-
* BPO An Introduction
* BPO An Overview
* IT BPO BPM Market
* Business Process
* Table of contents
- The role and importance of a customer care executive
-
Code of Ethics
- Confidentiality
- Time Management Concept
- Desirable and Undesirable Communication
- Types of customers
- Rapport Building
- Empathy
- Active Listening
- TAT & SLA
- Escalation Matrix
- Assertive Behaviour
- First Call Resolution
- Call Flow & Complance
- Hold, Mute, & Transfer Procedure
- Probing
- Decision Making
* Business Process Outsourcing
* Why do Business Outsource Processes ?
If you have any question please give feedback so that we can improve our app.