weergaven
5:49
8 Steps to Improving Active Listening | Online Call Center Agent Soft Skills Part 5
5:30
Tone of Voice | Online Call Center Agent Soft Skills Part 4
4:34
Managing Silent Gaps In Calls | Online Call Center Agent Soft Skills Part 19
4:33
How to Ask Probing Questions | Online Call Center Agent Soft Skills Part 23
5:33
Controlling Talkative Callers | Online Call Center Agent Soft Skills Part 15
5:42
Handling Angry Callers | Online Call Center Agent Soft Skills Part 3
5:21
Effective Questioning | Online Call Center Agent Soft Skills Part 6
6:04
Active Listening Exercises | Online Call Center Agent Soft Skills Part 20
